How do I return a product and get a refund?
At MANY REASONS, we design quality products that are made to last.
However, if your purchase does not meet your expectations, rest assured: a clear and simplified return procedure is in place.
Find all the necessary information below to make a return and request a refund with complete peace of mind.
Before making a return
- Do not unwrap your package if you have any doubts about the size, color, or model.
- Allow yourself an adaptation period, especially for mattresses, which may take up to 60 days to reach optimal comfort.
- Check the return conditions specific to each product type: some items, such as bed linen, cannot be returned if they have been opened.
How to return a product to MANY REASONS? The complete guide
Before initiating a return
Essential rule: do not open your package if you have any doubt about the size, color, or model chosen.
An unopened product is indeed much simpler and quicker to return than an item that has already been unpacked.
If you have any doubts, do not hesitate to contact our customer service before opening: an alternative solution can sometimes be offered, without going through a return.
Finally, some products require an adaptation period. This is particularly the case for mattresses, for which a trial period of 15 to 100 days is recommended before making a definitive decision.
Detailed procedure to initiate a return
Inform BED REPUBLIC first
Before any return, it is mandatory to contact BED REPUBLIC.
Without this prior step, the return request cannot be processed.
When contacting us, please provide the following information:
- Name, surname, address and country
- Phone number and email address
- Order number
- Date of purchase and invoice
- Affected item(s)
- Reason for return
- If applicable, explanatory photos or videos
This information will allow us to process your request quickly and efficiently.
Eligibility Requirements and Restrictions
To ensure prompt processing of your return, your product must meet the following conditions:
- Be returned in its original packaging
- Show no damage, stains, or signs of wear
- Include all accessories, manuals, and parts
- Be returned within the time limits specified by our return policy
💡 Good to know: if you are unsure about the eligibility of your return, you can send us a photo. Our team will quickly confirm whether the item can be accepted.
14-day returns (right of withdrawal)
In accordance with the law, you have 14 days after receiving your order to return a product, without having to provide a reason.
- Return shipping costs are your responsibility
- The product must be unused and unopened (unless otherwise stated)
To avoid any errors, read our tips before opening your package:
Even before tearing open the box, carefully check the shipping label:
Are your name and address correct?
Does the product received match your order? (reference, size, color…)
Is the package in good condition? (a damaged package could hide a damaged product inside)
📌 Good practice: If anything seems suspicious, contact MANY REASONS customer service immediately before opening.
Compressed mattresses and bed bases are designed for optimized transport. Once the product is opened, it regains its original volume and cannot be properly repackaged.
Consequences of opening too soon:
- Returns are more complicated if the product no longer fits into its original packaging.
- Higher return costs due to bulkiness.
- Risk of damage if stored incorrectly after opening.
📌 Good practice: if in doubt, contact us before opening the product.
Do you want to test your mattress or bed base? This is perfectly normal, provided you do it carefully.
To preserve your eligibility for return, remember to:
- Keep the packaging and labels until you are certain of your choice
- Use a protective cover when trying out a mattress
📌 Good practice: a product handled with care is more likely to be accepted for return.
In case of a defective, damaged, or non-conforming product, it is essential to inform us quickly.
Upon receipt, you should:
- Take photos of the package and the product
- Contact our customer service within 48 hours of delivery
- Do not delay in initiating the return request
📌 Good practice: a quick response facilitates the processing of your return.
In summary
Returning an item to MANY REASONS can be smooth and stress-free, provided you follow a few common-sense rules.
Take a few minutes before opening your package to avoid any unpleasant surprises.
100-night trial returns (special offer)
- Return shipping costs are covered by MANY REASONS
- The product must be clean, in good condition and without damage
Full conditions vary depending on eligible products.
We know that a mattress or a bed base cannot be judged in a single night.
Our program allows you to test certain products in real-life conditions, without pressure.
If after several weeks you feel that the product is not suitable for you, we will arrange a free return and proceed with a full refund.
Eligible Products
The "100-night trial" offer is only available to customers in mainland France and for the following products:
- Mattresses
- Bed bases
Products not listed are not eligible for this offer.
It generally takes your body 15 to 100 days to adapt to a new mattress or bed base. This period is normal and recommended, as sleep sensations may differ from your previous habits.
- Take your time: don't trust first impressions
- Use the product under normal conditions for a realistic review
- Keep the protective cover so that returns are possible
- Contact our customer service department before the end of 100 days following delivery
- Provide the necessary information:
- Order number
- Name and contact details
- Product concerned
- Reason for return
- Photos or videos if necessary
- We schedule a free collection from your home
- After product verification, the refund is made within 30 days
- The product must be clean, in good condition and undamaged
- It must be at the same address as the delivery address
- It must be accessible at the doorstep when the carrier arrives
- You must respect the appointment slot set for collection
❌ The offer does not apply to purchases from a third-party reseller: only purchases made directly on our website are eligible
Return policy
1. Contact customer service via the online form with:
- Order number, name, email, phone, product concerned, reason for return, with photos and/or videos
2. Await acceptance of your request and receive a return number.
3. Carefully pack the product in its original packaging with a legible label.
4. Ship the package (or await collection for the 60-night trial offer).
5. After product verification, the refund will be issued within 30 days.
Refund after a return
Refunds are processed within 30 days after our team validates the return.
The amount is credited back to the same payment method used during the purchase (credit card, bank transfer, voucher).
For installment payments, only the amount corresponding to the returned items is refunded, and the remaining installments are adjusted.
In case of a damaged or incomplete product, a partial refund may be applied.
Good to know: you will receive a confirmation email as soon as your refund is processed.
How do I get a refund after a return?
Refunds are processed within 30 days after receipt and validation of your return by our logistics team. This period includes:
- Reception of the package at our warehouse
- Verification of the product's condition
- Initiation of the refund to the payment method used at the time of purchase
📌 Good to know: you will receive a confirmation email once the refund has been processed.
Refunds are processed using the same payment method as your order:
- Credit card: amount re-credited within a few days of validation
- Bank transfer: only if the initial payment was made by bank transfer (bank details required)
- Voucher: optional, to use the refund on a future purchase
📌 Please note: for installment payments, please refer to the next section.
- Return of the entire order: the payment schedule is cancelled and any amounts already debited are refunded.
- Partial return: only the value of the returned items is deducted from future monthly payments.
📌 Tip: For any questions about your payment schedule after a return, please contact our payment partner directly.
A refund may be refused or adjusted in the following cases:
- Damaged or incomplete product: worn or stained item, or missing accessories
- Late return: return made after the authorized period
- No original packaging: some products require packaging to guarantee a full refund
📌 Good practice: always comply with the return conditions to avoid any deductions.
If you change your mind before shipment, contact us immediately:
- The order is canceled free of charge
- The refund is processed immediately
📌 Please note: if the order is already in transit, you will need to refuse the package to initiate the refund.
Special Conditions
- Products not eligible for return: opened pillows, duvets, bed linen, personalized products.
- MANY REASONS error (wrong size, color...): return handled by us.
- Order canceled before shipping: immediate refund.
What if there's a mistake in your order?
Order errors may include:
- Incorrect reference: you receive a different product from the one ordered
- Incorrect color or size: the item is from the correct range but with different characteristics
- Missing item: one or more products from your order are not present in the package
- Product damaged upon delivery
📌 Good practice: check your package as soon as you receive it and report any anomalies quickly.
If you notice a problem, contact our customer service immediately by following these steps:
- Take photos of the product and packaging
- Note the order number and the reference of the product received
- Contact our customer service via the online form or by phone
- Wait for our validation before any return
📌 Important: report the error within 48 hours of receiving the package for quick processing.
Depending on the type of error, we will offer you:
- Immediate exchange: sending the correct item at no cost
- Full refund: if you do not wish an exchange
- Return of the incorrect product: return costs covered by MANY REASONS
📌 Good to know: if you are satisfied with the product received despite the error, contact us to consider a commercial gesture.
- Check the condition of the product in the presence of the delivery person if possible
- Refuse the package if the product is visibly damaged
- Take photos and immediately contact our customer service
📌 Tip: mention any issues on the delivery note before signing, this will facilitate the handling of your claim.
📞 Need help?
Our customer service is available to help you!
By email at help@bedrepublic.fr, by phone at +33 (0)1 89 62 39 75, or by filling out our contact form.